Strategic Leadership: In collaboration with the Vice President for Patient Care Services/Chief Nursing Officer, maintains situational awareness of internal and external influences on business success, hospital and service industry directions, positive or adverse trends, opportunities for business development and assists in formulating strategy for operational and hospital success; leads and actively participates in crossfunctional/interdisciplinary teams to achieve overall hospital strategic outcomes; communicates and interprets strategic plans with operational teams, aligning operational goals and performance measures to accomplish strategic imperatives.
Operational Leadership: Sets operational goals and objectives for assigned service areas, inviting and incorporating work team recommendations into plans for achieving goals and objectives; develops salient operational measures and monitors, routinely communicating results with work teams, identifying achievements and opportunities for improvement. Addresses adverse trends and outcomes through development and implementation of corrective action plans. Monitors day-to-day operational activity, providing direction and guidance on workplace matters and direct intervention in emergent situations.
Financial Leadership: In collaboration with the Vice President of Patient Care Services/Chief Nursing Officer and the CFO, develops operational budget plan based on data-driven analysis of operational volumes/revenues, operational trends and forecasts, and efficient use of labor/non-labor expenses required to provide service; routinely monitors actual budget performance against budget plan identifying, identifying adverse trends, drivers of adverse performance and developing effective budget remediation plans.
Quality Leadership: Identifies accreditation and regulatory standards governing operational areas, and assures the processes, policies/procedures and outcomes meet or exceed standards; Identifies evidence-based quality indicators for operational area, develops measures of quality and implements continuous quality improvement processes to achieve benchmark quality outcomes; identifies key customer and employee safety risks, and implements processes, educational/training interventions, policies/procedures and monitors to mitigate risk of potential harm; provides training to operational employees on quality/process improvement methodology, measures and goals, facilitates quality teams within work area to achieve goals and communicates results to work teams and hospital quality teams.
Service Leadership: Sets and maintains high standards, policies, processes and systems to assure a superior level of customer service, incorporating the needs and concerns of customers into operational objectives and decision-making. Monitors and communicates service feedback results to work teams. Utilizes data and feedback as opportunities to educate, train and develop individual and team performance in service to customers.
Human Resource/Team Leadership: Develops and sustains high performing work teams through modeling positive interactions, values-based actions and decisions, and professional behavior; identifies with work teams opportunities to enhance employee engagement and retention, and leads effective implementation of engagement strategies; provides coaching, training and development opportunities for individuals and teams; manages performance on an ongoing basis, providing corrective counseling, performance improvement plans and discipline on a consistent and equitable basis, as needed; utilizes team behavior-based interviewing to select candidates for employment; finds opportunity to recognize team members and work groups for goal- and value-based performance, and celebrates team accomplishments when meeting milestones and objectives.