1. Strategic Leadership: In collaboration with Senior Leadership, maintain situational awareness of internal and external influences on business success, hospital and service industry directions, positive or adverse trends, opportunities for business development and assist in formulating strategy for operational, service line and hospital success. Lead and actively participate in cross functional/interdisciplinary teams to achieve overall hospital outcomes; communicates and interprets strategic plans with operational teams, aligning operational goals and performance measures to accomplish strategic imperatives.
2. Operational Leadership: Set operational goals and objectives for assigned service areas, inviting and incorporating work team recommendations into place for achieving goals and objectives; develops salient operational measures and monitors, routinely communicating results with work teams, identifying achievements and opportunities for improvement. Provide operational performance improvement guidance to optimize work flow of team and provider assuring access for patients and seamless integration of the service across continuum. Addresses adverse trends and outcomes, through development, and implementation, of corrective action plans. Monitors day-to-day operational activity, providing direction and guidance on workplace matters and direct intervention in emergent situations.
Develops and sustains high performing work teams through modeling positive interactions, values-based actions and decisions, and professional behavior, identifies with work team opportunities to enhance employee engagement and retention, and leads effective implementation of engagement strategies; providing coaching, training and development opportunities for individuals and teams; manages performance on an ongoing basis, providing corrective counseling, performance improvement plans and discipline on a consistent and equitable basis, as needed; utilizes team behavior-based interviewing to select candidates for employment; finds opportunities to recognize team members and work groups for goal- and value- based performance, and celebrates team accomplishments when meeting milestones and objectives.
3. Financial Leadership: In collaboration with Senior Leader, develops operational budget plan based on data-drive analysis of operational volumes/revenues, operational trends and forecasts, and efficient use of labor/non-labor expenses required to provide service; routinely monitors actual budget performance against budget plan identifying adverse trends, drivers of adverse performance and developing effective budget remediation plans.
4. Quality Leadership: Identifies accreditation and regulatory standards governing operational area, and assures the processes, policies/procedures and outcomes meet or exceed standards: identifies evidence-based quality indicators for operational area, develops measures of quality and implements continuous quality improvement processes to achieve benchmark quality outcomes; identifies key customer and employee safety risks and implements processes, educational/training interventions, policies/procedures and monitors to mitigate risk of potential harm; provides training to operational employees on quality/process improvement methodology, measures and goals, facilitates quality teams within work area to achieve goals and communicates results to work teams and hospital quality teams.
5. Service Leadership: Sets and maintains high standards, policies, processes and systems to assure a superior of level of customer service, incorporating the needs and concerns of customers into operational objectives and decision-making. Monitors and communicates service feedback results to work teams. Utilizes data and feedback as opportunities to educate, train and develop individual and team performance in service to customers. Established and initiates goals and plans to continuously improve service processes and outcomes in operational areas of oversight.
Required: A minimum of seven years as a proven and experienced Director of Oncology Services who can continue to enhance and grow this comprehensive cancer program. Position requires experience in providing strategic leadership for development of the service line so that a full continuum of care is created. This position requires demonstrated development of a detailed business plan with clear objectives to enhance patient, physician, and employee satisfaction; demonstrated experience in increasing market share and contribution margin; developing and meeting/exceeding annual goals and objectives; improving clinical and operational performance; preparing and implementing the staffing plan for those services for which the Director has direct responsibility. The service area includes Medical and Radiation Oncology.
Preferred: An active member of the American College of Oncology Administrators and experience with in the areas of American College of Radiation Oncology (ACRO), Commission on Cancer (CoC), Quality Oncology Practice Initiatives (QOPI), and Oncology Medical Home.