Project Coordination/Management Methodologies
Utilizes the applicable project management tools or enhances current tools to effectively meet project objectives. Tools include but are not limited to impact analysis, risk analysis, scope definition, stakeholder analysis, work breakdown structure, project timelines, change control analysis, issues log, close out documentation, status reports, etc.
Utilizes change management to control deviation from project plan.
Establishes project team, roles, and responsibilities and educates team on the process to follow, objectives, communication plan, expectations, etc. Monitors adherence to all established methodologies and implementation strategies.
Presents project information to management, escalates issues appropriately, provides recommendations, and develops timelines that are in line with strategic objectives. Plans, facilitates and conducts project meetings with clear goals.
Identifies and develops product requirements and functional specifications by working with members of IS, customers, vendors and other technical resources.
Manages vendors and utilizes statements of work, contracts and established business relationships to secure vendor commitment.
Ensures that project and support documentation is developed which should include a plan for ongoing maintenance and use.
Perform quality assurance activities throughout project lifecycle.
Coordinate internal resources and third parties/vendors for the successful execution of projects.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Work with IS Leadership and Department Leaders on resource management/planning, availability and allocation of various resource needs according to program/projects pipeline.
Based on provided scope and requirements translate them into tasks, schedule and assign tasks.
Create and maintain comprehensive project documentation.
Develop and monitor contracts. Work with vendors to ensure basic components are included in the contract prior to presentation to management. Components are defined in the system selection process.
Track expenditures, vendor hours and compare back to contract. Provide recommendations regarding future expenditures, i.e. operating costs, additional modules, additional development, hardware and storage requirements, etc.
Track and analyze project performance, cost performance, schedule and report to management on potential changes to project scope, project schedule, and project costs, being able to suggest the improvements to all the above.
Educate customers on capital expenses vs. operating expenses, direct and indirect costs and the procurement process.
Acts as a technical consultant to other departments.
Able to take broad request for assistance and perform cost benefit analysis studies, return on investment studies, and interpret those into a solution best suited for the organization.
Provide training to project team members. Training to include overview of teams, methodologies, tools, soft skills, etc. Training to be provided in the initiation phase of each project and as required throughout the project.
Support project teams on project work to keep project on track according to agreed-upon schedule.
Upon completion of formal training or technical conferences, provides an in-service/training session to team members within 60 days.
Provides direction to CPH Super Users regarding test methodology for ongoing application/interface testing, signoff and ongoing monitoring and support.
Provides coaching, mentoring and training to identified employees. Provides ongoing training including methodologies, presentation skills, vendor management, operational requirements, support procedures, tools, documentation, etc. Meets with identified employees at least once per month to review training needs and ongoing issues.
Participate in team’s performance reviews when asked.
Demonstrates commitment to quality by suggesting ways to improve quality, documentation, and productivity through data driven analytics.
Demonstrates responsibility for ongoing personal development, professional growth and continuing education Planning and Time Utilization:
Policies and Procedures
Follows safety procedures, operates equipment and performs job related duties in a safe manner which prevents accidents from occurring.
Observes the departmental dress and grooming code standards and consistently wears hospital identification badge.
Complies with laws, rules, regulations, standards and hospital policies, inclusive of billing and coding compliance. Reports compliance issues through the chain of command, to the compliance officer, or to the hotline (ext. 5005).
Protects from unauthorized or inappropriate disclosure, all confidential patient and hospital information in accordance with HIPPA regulations and hospital policies. Reports privacy issues through the chain of command, to the privacy officer, or to the privacy hotline (ext. 5205).
Departmental Responsibilities as needed to support operational goals.
Proven and demonstrable knowledge of healthcare systems implementation experience.
Experience creating work breakdown structure (WBS) - translate requirements into tasks
Experience with task scheduling and resource assignment
Experience with project management practices and tools to create, manage, and track project performance, cost, verify scope.
Ability to perform multiple tasks concurrently.
Excellent organizational and time management skills.
Excellent analytical and problem solving skills. Oriented towards developing solutions.
Ability to make timely and sound decisions.
Ability to work efficiently in a fast paced environment.
Ability to understand new systems and processes and how they integrate into the current environment.
Exceptional ability to work in a cooperative team environment to formulate complex technical solutions
Excellent verbal and written communications skills
Must possess and demonstrate excellent customer service skills
Must have effective interpersonal skills to interact successfully with customers, vendors, management and team members to meet established goals
Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines.
Ability to present high-level ideas clearly and concisely to management, employees, vendors and consultants.
Ability to work independently.
Presents a professional appearance to internal and external customers.
Ability to direct and motivate team members.
Must be willing and able to adjust work schedule to support shifts of various lengths and start/stop times based on workload
Other duties as assigned