Greeting patients. Answering phones. Scheduling appointments into appropriate time slots, based on brief patient interview. Assisting with provider EHR document time management, to assure providers have time in schedule to complete all EHR documents within CPH regulated 24-hour time period. Assisting first time patient in completing medical history questionnaire, entering such data into EHR, and all record filing and preparation for chart. This position also includes collecting co-payments, and carrying out prior authorizations and referral processes. Other clerical duties as necessary.
Clinical Assistant Duties:
Rooming patients, taking accurate vital signs and recording same in EHR, and prepares patient for examination by provider. Assists the Provider during examinations, as directed by provider, as a ‘second pair of hands’. Reinforces provider instructions and education to patient. Gathers medical equipment needed for exam, sets up procedural trays per provider instructions, and properly disposes of used equipment/ linens per CPH policy. Cleans exam table and room after patient exam, per CPH policy. Comfortable with basic medical support procedures as per provider orders, tending to lab work or culture collection as directed and readying for courier pick-up, and properly addressing basic office procedures. Assuring that all medications given on site by nurse or provider have the proper lot number and expiration date entered into EHR, and patient is given written instructions/patient education explaining any medications given per the provider in clinic. Note: It is outside the MA scope of practice to dispense any medications, but recording of lot numbers, etc. paperwork is inside the scope of practice. Schedules medical tests or referrals per provider instructions, either by telephone or computer.
Accompanies provider into the patient examination area to transcribe into the EMR documentation of medical processes including, but not limited to: History and physical, any procedures performed by provider, diagnostic and procedural activity performed by provider, instructions and prescriptions for care team follow up and discharge/follow up information for the patient and the care team. Ensures that all documentation entered into the EMR is noted as transcribed by the CMA and that the provider signs to acknowledge documentation is accurate as required by federal/state and CMS regulations and DNV certification. Provide effective and timely communication or documentation to care team to ensure follow up
Works with directors, providers and nursing staff to resolve clerical or patient flow/time management, as well as quality control issues. Assures open, honest levels of communication are upheld in all encounters, maintains strict confidentiality, and maintains very friendly, warm and inviting atmosphere in patient waiting areas, office, and lobby. Works well in a complimentary fashion with other staff members and providers. Upholding CPH’s standards of professionalism, standards of behavior and organizational policies.