Patient Financial Counseling
o Explaining co-pay, deductibles, explanation of benefits, advanced beneficiary notices
o Assessing financial needs of both new and established cancer patients.
o Communicating with patients regarding possible assistance and potential out of pocket costs as a result of treatment.
Coordination of Financial Assistance for Patients
o Partnering with Patient Financial Services to ensure coverage through Charity Care when applicable.
o Working with pharmaceutical companies to provide affordable medication for eligible patients
o Researching and collaborating with outside resources and insurance companies for possible financial/co-pay assistance for patients according to their needs.
o Assisting in arranging and finding financial support for supportive services for patients.
Internal Financial Services Support
o Partner with Revenue Cycle to provide medical records and other supportive documentation
o Reviewing daily charge entry and interface reconciliation
o Leading continuous improvement initiatives within the Oncology Service Line around financial metrics and coding accuracy
o Obtaining authorizations as needed for medical and radiation oncology programs
Managing Supportive Documentation for Patients
o Helping patients complete and submit disability paperwork
o Complete forms and letters to insurance for visit coverage