• Credit and Collections Clerk/Cashier

    Posted Date 5 months ago(9/5/2018 1:48 PM)
    7.5 Hour
    Clerical / Admin Support
    Shift Details
    7.5Hr: 7am - 3pm w-variable hours as needed
    Primary Location
    CPH Main Campus
    Education: Required Level
    High School Diploma or Equivalent
    Education: Preferred Level
    Associate's Degree
    Education: Preferred Field
    Associates degree or Degree in Health Care
  • Job Summary

    Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital.  Thee representatives will be under the general supervisor of the site supervisor, revenue cycle manager or coordinator to ensure accurate information is obtained for Charity Care, Discounts, Payment Arrangements and Are Facilitated Enrollment referrals.  Receive payments from patients or insurance companies.  Works in a TEAM environment.

    Core Responsibilities

    1. Regular contact with personnel from Patient Financial Services, Self-Pay/Financial Assistance and Area Facilitated Enrollers.
    2. Reviews all self-pay work list and updates insurance and guarantor information as needed. Updates insurance plan codes and assist with pricing and charge information for customer service.
    3. Conveys courtesy, dignity, respect, and a positive attitude with all individuals. Ability to demonstrate care, concern and empathy when interacting with patients and team players. Collaborates with the patient, coordinator, manager and director in planning and decision making to result in optimal decisions through effective communication skills.
    4. Receive constructive feedback to facilitate and improve individual and patient friendly billing team performance.
    5. Abides by all HIPAA regulations and reports daily contacts and metrics to coordinator or manager.
    6. Completes all PFS and PAS financial assistance applications with high quality work and submits to management for approval on a weekly basis.
    7. Ensures all records are documented with detailed information from call center contact with patients and financial counseling coordinator. Scans and post payments as necessary to assure payment application is completed.
    8. Works A/R related to the aging buckets to contribute to the reduction of receivables.



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