Hospital professional will be responsible for the comprehensive servicing of CPH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard. Successful candidate will possess excellent customer service skills, have an appreciation/understanding of the importance of Press-Ganey and HCAP scores, be willing to learn various healthcare computer software (Meditech etc.)
1. Registration for all areas of hospital Insurance verification, errors, and co pays and account payments, financial counseling.
2. Switchboard coverage, alarm activations, paging and answering service. Responsible for all status changing of patients.
3. Scheduling, authorization verification, pre insurance, accuracy, errors and copay collections in pre access area.